Elevate your career as a Lead Technical Team member with F12. This role emphasizes team management and technical expertise, guiding a diverse group to achieve exceptional IT service outcomes.
F12 is seeking a Technical Team Lead to manage technical service delivery effectively. With at least three years in IT infrastructure and over a year in a leadership role, you will guide technicians, manage escalated requests, and ensure a 'White Glove' client experience. This position fosters collaboration and demands robust troubleshooting and communication skills.
Key Responsibilities:
• Oversee the daily ticket queue and prioritization
• Mentor technicians and monitor team performance metrics
• Manage client scoping requests for project implementations




• Provide technical support for complex issues
• Collaborate on project deliverables and timelines
Requirements:
• Minimum 3 years in IT infrastructure support
• At least 1 year in a leadership position
• Expertise in cloud services and technical escalations
• Advanced troubleshooting and project management experience
• Strong communication and interpersonal skills
Enhance your leadership skills while mentoring a talented team in delivering outstanding IT solutions at F12.
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📌 Lead Technical Team at (Victoria)
🏢 F12.net
📍 Victoria