DescriptionThe Application Support Specialist is responsible for operational support and service management within the Shared Utility Service (SUS) setting, which hosts approximately 200 government applications. The role ensures optimal performance, availability, and security of the IT infrastructure. Key responsibilities include system monitoring, incident management, queue management, change coordination, and continuous improvement of the SUS environment using advanced middleware technologies.Experience LevelEntry LevelSkillsetExperience with middleware application suite such as but not limited to IBM WebSphere Application Server NDM and LibertyExperience with IBM DataPowerExperience with Deployment Automation – Urban Code Deploy and Urban Code VelocityExperience with middleware monitoring tools e.G. ITCAM, DynatraceExperience with cloud technology including OpenShift, Kubernetes and AnsibleExperience with ITIL Incident Management processExperience with ITIL Change Management processExperience with Remedy/eSMT or other service management toolsExperience with reporting tools and data visualization e.G.



PowerBIDemonstrate strong communication and problem solving skillsExperience with standard MS office suiteDemonstrate initiative and responsivenessMust havesIBM WebSphere Application Server NDM and LibertyIBM DataPowerDeployment Automation – Urban Code Deploy and Urban Code VelocityMiddleware monitoring tools e.G. ITCAM, DynatraceCloud technology including OpenShift, Kubernetes and AnsibleExperience with ITIL Incident Management processExperience with ITIL Change Management processJob Type & LocationThis is a Contract position based out of Toronto, ON.Pay and BenefitsThe pay range for this position is $15.00 - $20.00/hr.Workplace TypeThis is a fully onsite position in Toronto, ON.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.#J-18808-Ljbffr

📌 Application Support Specialist - $15 - $20 An Hour (Toronto)
🏢 Shared Utility Service
📍 Toronto