Join Utilities Kingston as the Manager of Customer Care and Communications in Kingston, Ontario. In this full-time role, your expertise in strategic communications and customer experience will shine.
The Manager will direct all communications strategies and customer care operations, ensuring a unified, positive customer experience. Your responsibilities include advising senior leadership on communications issues and managing corporate branding. You will also play a key role in identifying improvement opportunities based on customer feedback, leading to enhanced service standards.
Key Responsibilities:
• Develop and implement comprehensive communication strategies
• Provide strategic advice on media relations and reputational risks
• Oversee digital communications and internal messaging




• Build relationships with stakeholders and government entities
• Lead efforts in customer feedback analysis and resolution strategies
Requirements:
• Degree/diploma in Communications or a related area
• 3-5 years in corporate communications roles
• In-depth knowledge of customer experience best practices
• Robust analytical and strategic planning capabilities
• Skills in team leadership and performance management
Enhance the utility's service excellence while driving community engagement through your leadership at Utilities Kingston.
#J-18808-Ljbffr

📌 Manager of Customer Care and Communications (Kingston)
🏢 The MEARIE Group
📍 Kingston