Drive operational success as the Account Services Manager at Aquatera, focusing on customer relationships and billing processes. Shape a dedicated team committed to community service excellence.
In this crucial role, you'll manage customer service, billing, and collections for Aquatera’s water and waste management services. Your responsibilities will include leading recruitment and team development, ensuring financial accuracy, and maintaining high levels of customer satisfaction while supporting safety protocols.
Key Responsibilities:
• Lead and develop team members to enhance customer service
• Manage billing accuracy and collection of outstanding debts
• Administer customer service processes and policies
• Coordinate with communications for effective service delivery
• Oversee software and technology integration for utilities
Requirements:
• Bachelor of Commerce Degree or Diploma in Management
• 3-5 years in management with customer service emphasis
• Advanced computer skills for systems management
• Robust leadership and conflict resolution skills
• Knowledge of utility billing and meter systems
Bring your expertise in customer service and team leadership to Aquatera and help shape healthier communities.
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