About the Role

Our client is actively seeking a highly skilled Remote Technical Support Specialist to join their fully remote team, supporting users across various time zones, including those connected to Kimberley . You will be instrumental in providing advanced technical assistance, diagnosing complex issues, and ensuring the seamless operation of our clients' IT systems. This position demands a proactive, self-directed individual with a passion for technology and a talent for clear communication in a virtual setting. You will contribute to a culture that values innovation, continuous learning, and delivering exceptional technical support from anywhere in the world.

Key Responsibilities

- Provide expert-level technical support for hardware, software, and network-related issues through remote channels.
- Diagnose and resolve complex technical problems, performing in-depth troubleshooting and analysis.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed documentation.
- Develop and maintain comprehensive technical documentation, guides, and knowledge base articles.
- Advise users on best practices for system usage and security protocols.




- Collaborate with cross-functional teams to identify and implement system improvements.

Requirements

- Bachelor's degree in Computer Science, IT, or a related field, or equivalent skilled experience.
- Minimum of 5 years of experience in a technical support or systems administration role, with a strong focus on remote troubleshooting.
- Expertise in operating systems (Windows, Linux, macOS), networking protocols, and cloud technologies.
- Proficiency with remote support tools , ticketing systems, and diagnostic software.
- Exceptional problem-solving, analytical, and critical thinking skills.
- Outstanding verbal and written communication skills, with the ability to convey technical information clearly and concisely.

Benefits

- Highly competitive salary package with performance bonuses.
- Completely remote work opportunity with flexible hours.
- Comprehensive health, dental, and vision insurance.
- Generous budget for professional development, certifications, and conferences.
- A dynamic and collaborative global team environment.

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📌 Remote Technical Support Specialist (Kimberley)
🏢 Placements24
📍 Kimberley