The Role: We are currently seeking two full-time, permanent Team Leaders to join our team. This position is located in Windsor, ON and offers in‑office, hybrid, or fully work from home flexibility.Position OverviewThe Team Leader, Insurance Operations is responsible for developing and supporting their employees, and coordinating their team’s activities to achieve company standards. The role also involves participating in cross‑divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience.Duties & ResponsibilitiesSupport staff by identifying developmental needs through active monitoring and assist employees in reaching their full potential via performance reviews, coaching sessions, and individualized coaching plans.Recognize and encourage strengths, and initiate corrective steps for areas of concern through coaching opportunities and documentation.Collaborate with Department Managers and HR on employee performance and behavior issues, including progressive discipline up to terminations.Act as a technical and workflow resource, maintaining knowledge of all applicable data systems, portals, CRM, and policy management tools, and providing training, guidance, and feedback.Handle and document escalation outcomes, using these situations as developmental learning opportunities to avoid future occurrences.Actively participate in management meetings focused on evaluating results and planning for anticipated volumes.Work with management on cross‑divisional process alignment discussions and communicate required information to staff.Assist with staff schedule coordination and oversee the time‑management system to ensure contact‑centre performance expectations are met.Participate in the interview and selection process for potential candidates and communicate results to HR with detailed interview notes and examples.Engage in extracurricular team‑building activities that may occur outside of office hours.Perform other duties as assigned.Required Skills & QualificationsAppropriate insurance license in good standing.Experience as a Broker.Strong computer skills.Post‑secondary education preferred.Senior broker or peer‑coach experience preferred.Management experience is an asset.Availability to work various shifts and days of the week as required.Ability to handle fluctuating work volumes in a fast‑paced, customer‑focused environment.Ability to work independently and in a team environment.Ability to communicate clearly and concisely.SalaryThe expected salary range for this position is $62,500 to $70,000, influenced by the candidate’s skills, experience, location, and business line.Benefits & PerksHUB International offers a comprehensive compensation package that includes:Group health and dental benefits.Industry‑standard RRSP matching program.Paid vacation, sick, and personal days.Employee discounts on personal, home, and auto insurance policies.Corporate discounts on gym memberships and other services/products.Company‑paid Employee and Family Assistance Program and health and wellness initiatives.Ongoing recognition programs and opportunities for advancement.Management bonus eligibility.We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or other protected status.#J-18808-Ljbffr

📌 Team Leader, Insurance Operations - C$62,500 - C$70,000 A Year (Winnipeg)
🏢 HUB International
📍 Winnipeg