Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests for a telecom client

Our telecommunications client is seeking aSenior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests!

Initial 6-month contract with strong possibility of extension. Ottawa, ON - Hybrid (2 days per week in office). 7.5 hours per day, Monday to Friday.

Hourly rate: $28.00/hr (7.5 hours per day).

Responsibilities

- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Process invoices and complete billing

Must Haves

- 3+ years of experience in a customer service environment
- Bilingual proficiency in French and English
- Ability to manage and coordinate multiple incidents and requests professionally

Nice to Have

- Experience with CRM tools for ticket management
- Basic accounting knowledge is an asset
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)





Our telecommunications client is seeking aSenior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests!

Initial 6-month contract with solid possibility of extension. Ottawa, ON - Hybrid (2 days per week in office). 7.5 hours per day, Monday to Friday.

Hourly rate: $28.00/hr (7.5 hours per day).

Responsibilities

- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Must Haves

- 3+ years of experience in a customer service environment
- Bilingual proficiency in French and English
- Ability to manage and coordinate multiple incidents and requests professionally

Nice to Have

- Experience with CRM tools for ticket management
- Basic accounting knowledge is an asset
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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📌 Senior Bilingual Customer Service Rep to support invoicing, service, incident, and other customer requests for a telecom client (Ottawa)
🏢 S.i. Systems
📍 Ottawa