Transform customer support excellence as a Support Analyst with TMX in Toronto. This hybrid position emphasizes solid problem-solving skills and the ability to thrive in a client-focused environment.

Join TMX's Application Support team as a Support Analyst, providing essential client support while navigating a challenging technical landscape. You will be the primary contact for clients, addressing issues, managing service requests, and collaborating with technical teams to enhance production environments.

Key Responsibilities: • Act as first point of contact for client inquiries • Investigate and resolve technical challenges swiftly • Process requests for system configuration changes • Document all client interactions and resolutions accurately • Work with teams to address complex client issues

Requirements: • Proven customer support experience • Strong analytical and critical thinking skills • Capacity to manage multiple requests effectively • Experience with ServiceNow or similar tools • Familiarity with networking fundamentals

Leverage your expertise to improve client satisfaction and operational efficiency with TMX. #J-18808-Ljbffr

📌 TMX Hybrid Support Analyst Role (Winnipeg)
🏢 TMX Group
📍 Winnipeg