Join our casino team as a Guest Service Agent, where your positive attitude shapes every guest's experience. Provide excellent customer service and promote casino events and activities.
In this role, you will assist guests by addressing inquiries and resolving any complaints to enhance their satisfaction. You will also be responsible for managing coat checks, supporting tour buses, and providing accurate information on promotions. Your ability to work in a quick-paced environment will be essential.
Key Responsibilities:
• Promote positive relationships with all casino guests
• Endorse and communicate ongoing promotions
• Handle guest inquiries and problem resolution
• Execute marketing plans via PA announcements
• Maintain privacy and confidentiality of guest information
Requirements:
• High School Diploma is essential
• Experience in guest services considered an asset
• AGLC certifications including Proserve and Lotto Learn
• Ability to handle stressful situations calmly
• Must work flexible hours including holidays
Drive guest satisfaction through outstanding service and engagement as part of our team.
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📌 Guest Service Agent at Casino (Calgary)
🏢 Kaizen Lab
📍 Calgary