Our client is seeking an experienced Inside Sales Supervisor to oversee sales administration activities, support internal and external customers, and lead a high-performing inside sales team. This is a hands‑on leadership role for someone who can balance team management, process improvement, customer support, and commercial coordination within a technical manufacturing environment.The roleThe successful candidate will be responsible for monitoring sales performance, improving internal processes, supporting quoting and order activity, and ensuring a strong level of service across the customer journey. This person will work cross‑functionally with sales, supply chain, finance, production, and other internal teams to improve communication, streamline workflows, and help deliver business goals.Key responsibilitiesLead and support the inside sales team, setting expectations and driving performanceEnsure policies, procedures, and best practices are followed across the departmentSupport continuous improvement across quoting, order processing, claims, and related sales administration activityMonitor KPIs, sales activity,



and performance data to identify areas for improvementHelp resolve customer issues in a timely and professional mannerMaintain accurate and up-to-date pricing information in line with company policyImprove order lifecycle processes to increase efficiency and service levelsCommunicate regularly with outside sales teams and customers regarding pricing, delivery, order status, claims, and market informationBuild solid working relationships across sales, supply chain, finance, marketing, production, and related functionsCoach, develop, and motivate team members while supporting wider strategic and operational objectivesRequirementsBachelor’s degree in Business, Management, or a related field, or equivalent relevant experience4+ years of experience in sales and/or manufacturing environmentsPrevious supervisory or team leadership experienceStrong knowledge of industrial, technical, or manufacturing‑led sales processesExcellent communication and organisational skillsStrong analytical ability and confidence reviewing sales and performance dataProficiency with Microsoft Office, including Word, Excel, PowerPoint, and OutlookAbility to work under pressure, manage deadlines, and maintain a high standard of customer serviceAble to work independently and take ownership of responsibilitiesPreferredMaster’s degree in Business, Management, or a related field6+ years of experience in sales and/or manufacturing environmentsExposure to engineering, finance, or production management within a manufacturing or industrial settingBilingual capability may be advantageous depending on location#J-18808-Ljbffr

📌 Inside Sales Supervisor (Delson)
🏢 Kensington360
📍 Delson