The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities:

IT Strategy and Planning:

· Develop and implement an IT strategy aligned with the organization's goals and objectives.

· Collaborate with senior management to identify IT needs and priorities.

· Create and manage the IT budget, ensuring cost-effective use of resources.

· Stay updated on emerging technologies and trends to recommend innovative solutions.

Team Management:

· Lead and manage the IT team, including hiring, training, and performance evaluation.

· Delegate tasks and responsibilities, ensuring proper workload distribution.

· Foster a positive work setting and promote teamwork and collaboration.

· Provide guidance and support to team members, encouraging their professional growth.

Infrastructure Management:

· Oversee the design, implementation, and maintenance of the organization's IT infrastructure.

· Manage network and system administration, ensuring high availability and security.

· Monitor and optimize infrastructure performance, including servers, storage, and network devices.

· Plan for capacity and scalability to meet current and future business needs.

Application and Software Management:

· Evaluate, select, and implement software applications that meet business requirements.





· Coordinate with vendors and stakeholders for software procurement, licensing, and maintenance.

· Ensure software compliance and manage version control and upgrades.

· Troubleshoot application issues and provide technical support to end-users.

IT Security and Risk Management:

· Develop and enforce IT security policies, procedures, and standards.

· Implement measures to safeguard the organization's IT assets and data.

· Conduct regular security audits, vulnerability assessments, and penetration testing.

· Plan and execute disaster recovery and business continuity strategies.

IT Project Management:

· Plan, execute, and monitor IT projects, ensuring timely delivery and within budget.

· Define project scope, objectives, and deliverables, and manage project resources.

· Coordinate with stakeholders to gather requirements and ensure project alignment with business needs.

· Mitigate project risks and resolve issues to ensure successful project outcomes.

Vendor and Contract Management:

· Evaluate and select vendors and service providers, ensuring quality and cost-effectiveness.

· Negotiate contracts, service level agreements (SLAs), and maintenance agreements.

· Monitor vendor performance and adherence to SLAs.

· Manage relationships with vendors and resolve any contractual or operational issues.

User Support and Training:

· Provide technical support to end-users, troubleshooting hardware, software, and network issues.

· Develop and deliver training programs to enhance user skills and knowledge.

· Maintain a knowledge base and documentation for IT systems and processes.

· Foster a customer-centric approach to IT support, ensuring prompt and effective resolution of user problems.

IT Governance and Compliance:

· Ensure compliance with regulatory requirements and industry standards.





· Establish and enforce IT governance frameworks, policies, and procedures.

· Conduct internal audits and implement controls to mitigate IT-related risks.

· Stay updated on legal and regulatory changes affecting IT operations.

Stakeholder Communication:

· Collaborate with business units and stakeholders to understand their IT needs and challenges.

· Communicate IT initiatives, projects, and changes to relevant stakeholders.

· Provide regular updates on IT activities, performance, and upcoming initiatives to senior management.

· Foster effective communication channels to gather feedback and address concerns.

Skills Required:

· Bachelor’s degree in information technology, computer science, software engineering, or a related field.

· 8 to 10+ years’ of proven experience in managing IT infrastructure and services.

· Working knowledge of C#, VB.NET, MS SQL, VB.NET, ASP.NET, and JavaScript.

· Proficient in computer applications and interface, and IT security.

· Leadership and Project Management skills.

· Financial Services including mutual funds knowledge would be an asset.

· Multi-tasking and time-management skills, with the ability to prioritize tasks.

· Highly organized and detail-oriented.

· Excellent Communication, analytical and problem-solving skills.

· Experience implementing and maintaining APIs would be an asset.

· Flexible working hours.

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have five (5) days in office requirement.

Salary ranges from CAD $110,000.00 – CAD $120,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

📌 IT Service Delivery Manager - Apex Group Ltd (Winnipeg)
🏢 Apex Group
📍 Winnipeg