ALT Consulting is an IT firm providing comprehensive, fully-managed IT services and solutions to businesses, agencies, and government organizations across North America. We are a diverse and driven team of talented individuals who are passionate about creating work environments conducive to success, both for ourselves and for our clients.Success with information technology starts with finding the right tools for the job or industry, and setting these tools up to provide intuitive workflows for the end-user. It is our mission to provide organizations with fast and reliable access to their business data and collaboration tools and to ultimately allow them to work without interruptions due to technology.About the RoleDuring a typical day as a System Support Specialist at ALT Consulting, you'll be working on the front line of our technical operations team, helping clients resolve workstation, software, and network issues that interrupt their day-to-day work. You'll respond to support tickets, troubleshoot problems, and make sure clients stay productive.You'll work closely with senior team members on larger deployments and infrastructure projects, building your technical skills in a real-world, client-facing environment. Our clients depend on your reliability and attention to detail to keep their offices running.Each day you will be empowered to develop your skills, take ownership of the problems you're assigned, and contribute to a team that takes client outcomes seriously.Workstation and Office SetupYou will be well equipped to handle your role with your own advanced technology setup.



When working from the office, you'll be in your own private workspace, which includes an immersive 40-inch 4K monitor, a MacBook Pro, quality peripherals, and an ergonomic desk and chair.ResponsibilitiesProvide front-line technical support to clients via phone, email, and on-site visitsTroubleshoot and resolve workstation, software, peripheral, and network connectivity issuesSet up and configure recent workstations, laptops, and mobile devicesAssist with onboarding new employees at client sitesLog and document support tickets, resolutions, and client interactionsEscalate complex or unresolved issues to senior team members with clear documentationAssist with hardware and software inventory managementSupport Microsoft 365 users with account, email, and application issuesParticipate in infrastructure projects alongside senior technical staffAbout You1+ years of experience in technical support, helpdesk, or a related roleFamiliarity with Windows and macOS troubleshootingStrong communication and interpersonal skillsAbility to explain technical concepts clearly to non-technical usersReliable and punctual with strong time management skillsEager to learn and grow in the IT fieldComfortable working in a fast-paced, client-facing environmentConsidered an AssetExperience with Microsoft 365 and related applicationsCompTIA A+ or Network+ certificationExperience in a Managed Services Provider (MSP) environmentFamiliarity with ticketing systems such as ConnectWise or AutotaskValid driver's licenseBilingual in English and French#J-18808-Ljbffr

📌 System Support Specialist (Boucherville)
🏢 ALT Consulting
📍 Boucherville