Regional Clinic ManagerLocation: Greater Toronto Area / Durham, ON (Remote role with Field Coverage). This unique position requires travel around the region in support of our diverse clinic network. A vehicle is required.Connect Hearing is looking for a people-focused and results-driven Regional Clinic Manager to oversee a group of hearing clinics across your region. You’ll lead clinic operations, coach and support Clinic Customer Representatives (CCRs), and ensure exceptional service and business performance across your region. As a key partner to Sales, Audiology, and Marketing, you’ll manage schedules, oversee compliance, and support local execution of national campaigns. This role combines leadership, community engagement, and operational oversight and requires frequent travel within the region.Key ResponsibilitiesLead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations, including coaching, performance feedback, and day-to-day oversight.Ensure smooth clinic operations, including appointment scheduling, calendar management, inventory, and adherence to Standard Operating Procedures.Handle escalated customer concerns, ensuring a high level of service and timely resolution.Collaborate with Sales, Audiology, and Marketing teams to align on clinic goals and execute local marketing initiatives.Build and maintain relationships with local physicians and referral sources to support business development and community engagement.Monitor clinic performance metrics and contribute to capacity planning, staffing,



and scheduling decisions to meet regional targets.What You Bring4+ years of related experience, including 1+ year in a supervisory roleStrong leadership, communication, and organizational skillsCustomer-first mindset with business acumenValid driver’s license and access to a vehicleFlexibility to travel, work weekend events as requiredAbility to collaborate with leaders and project teams across the organization.Experience in the hearing care industry is preferredProficiency with Microsoft Office (Excel, Outlook, etc.)What You’ll GetCompetitive base salary: $58,000 – $75,000 annually (based on experience, qualifications, and internal equity)Quarterly bonus opportunity: up to 20% of base salaryComprehensive benefits starting Day 1 (including paramedical + wellness)Employer-matched RRSP contributionsGenerous paid time off (vacation, sick days, personal days, birthday)Monday–Friday schedule (9:00am – 5:00pm)Growth opportunities, mentorship, and development programsA supportive, collaborative team culture where your impact is valuedThe opportunity to make a meaningful difference in people’s livesEqual Opportunity EmploymentSonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.#J-18808-Ljbffr

📌 Regional Clinic Manager - Gta/Durham Region - C$58,000 - C$75,000 A Year (Winnipeg)
🏢 Connect Hearing
📍 Winnipeg