Enhance guest experiences as a Front Desk Agent with a sales mindset. Ensure smooth check-ins and promote hotel services while assisting guests with special requests.
As a Front Desk Agent, you will register guests, assign rooms, and accommodate requests whenever possible. You’ll need to thoroughly understand the hotel’s credit and cash handling policies, and effectively use suggestive selling techniques to promote services and room options. Collaborating with housekeeping and maintenance is essential for keeping room statuses accurate and fulfilling guest requests promptly.
Key Responsibilities:
• Register guests and assign rooms accurately
• Process check-ins and check-outs efficiently




• Utilize suggestive selling techniques for hotel services
• Collaborate with housekeeping for room status updates
• Maintain cleanliness of the front desk area
Requirements:
• Knowledge of room types and rates
• Robust cash handling and credit processing skills
• Excellent telephone etiquette
• Sales-minded with a customer-focused approach
• Familiarity with safety and emergency procedures
Elevate guest satisfaction through effective communication, special requests handling, and a keen sales approach.
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📌 Front Desk Agent Sales Specialist (Banff)
🏢 Canadian Rocky Mountain Resorts
📍 Banff