Role:

L3 Support Pega Employment:

Full Time Location:

Toronto, ON Work Arrangement:

Hybrid 4 Days/Week Job Description

We are seeking a

Full Time L3 Support Pega

professional with strong Pega Platform, Java/Spring Boot, production support, and observability experience to manage complex L3 incidents and drive issues through resolution Key Responsibilities

Own end-to-end L3 incident resolution through ServiceNow, including RCA and SLA closure Perform technical analysis across Pega, Spring Boot, integrations, APIs, and database layers Use Splunk for log analysis, correlation, and incident triage Use Dynatrace/DataDog for performance analysis, monitoring, and dependency mapping Monitor batch jobs, schedulers, queue processors, listeners,



and application health Raise and manage defects through JIRA/JTFM with detailed RCA documentation Map production incidents to backlog items and drive fixes to closure Participate in daily defect triage and production support calls Execute and validate standard, emergency, and release-related changes Collaborate with L2, Development, Infrastructure, and vendor teams Maintain runbooks, knowledge-transfer artifacts, and audit documentation Identify monitoring gaps, alert tuning, and automation opportunities Mandatory Skills

Strong Pega Platform experience with CSA/PCSA or equivalent Hands-on Pega tracing, clipboard, rules debugging, job schedulers, and queues Strong Java and Spring Boot troubleshooting experience Experience with APIs and microservices Hands-on Splunk and Dynatrace experience Strong L3 production support experience ServiceNow Incident, Problem, and Change Management experience JIRA/JTFM defect management experience Solid RCA and MTTR management experience

#J-18808-Ljbffr

📌 Support Pega (Winnipeg)
🏢 AceStack
📍 Winnipeg