Senior Customer Service Team Lead and Coach (Edmonton)

05 Sep

GoodMorning

Edmonton

05 Sep

GoodMorning

Edmonton

GoodMorning.com is seeking a Customer Service Senior Specialist who will own the most complex customer cases across phone, email, and live chat. You will mentor Associates, drive process improvements, and ensure a consistent, high-quality service experience.

In this 100% office-based role in Canada, you will lead KPIs like CSAT and FCR, collaborate with cross-functional teams, and help scale the support organization as the business grows.

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📌 Senior Customer Service Team Lead and Coach (Edmonton)
🏢 GoodMorning
📍 Edmonton

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