The vibe at your place is more than perfect: lighting, music, everything is on point.

Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere.

WHAT YOU'LL DO

- Reservations & Guest Experience
- Manage the daily reservation book through OpenTable.
- Optimize seating, pacing, and table availability to maximize guest experience and revenue.
- Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.

- Private Dining Coordination

- Manage bookings for private dining events (up to 20 guests).
- Coordinate event details with culinary and service teams to ensure seamless execution.
- Promote menu enhancements and beverage pairings where appropriate.

- Guest Relations & Communications

- Manage the Punch email inbox and respond to guest inquiries by phone and email.
- Coordinate special requests, celebrations, and dietary accommodations.
- Resolve guest concerns or escalat to management when required.

- Online Reputation





- Monitor and respond to Google and OpenTable reviews.
- Share guest feedback and service trends with the leadership team.

- Leadership & Administration

- Support, coach, and train the host team.
- Prepare daily VIP reports and reservation communications.
- Maintain reservation records and assist with reporting and administrative projects.

WHAT YOU'LL BRING

- High school diploma or equivalent experience
- Restaurant experience an asset
- Excellent stress and pressure management skills
- Positive physical condition: standing for long periods of time
- Positive, trustworthy attitude and ability to work as part of a team

WHAT WE OFFER

- Passionate about travel? Take advantage of great rates when you stay at
Germain Hotels to travel the country. Again and again!
- A work environment that foster creativity and autonomy - contribute to the
growth of a company that strives to move you forward and recognizes you for
who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your
workplace.

The hourly rate for this role is 20,00$ in alignment with internal equity.

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📌 Lead Host (Toronto)
🏢 Germain Hôtels
📍 Toronto