The Manager of Professional Services Operations is responsible for driving operational excellence across the services organization. This role ensures the business is set up to scale efficiently, optimize profitability, and deliver high‑quality outcomes for customers. You will partner closely with Services leadership, Finance, Sales, and Delivery teams to improve visibility, planning, and execution across the services lifecycle.ResponsibilitiesLead services forecasting and capacity planning to align resource supply with customer demandDrive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitabilityOwn professional services process design and optimization, including standardization and continuous improvement of delivery workflowsEstablish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teamsDevelop and maintain services performance reporting, including dashboards and KPIs to support data‑driven decision‑makingManage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputesIdentify and mitigate revenue leakage risks across the services lifecycle (from booking to billing)Own and optimize PS systems and tools (e.G., PSA, reporting platforms), ensuring data accuracy and usabilityEstablish operational governance rhythms (e.G., forecast reviews, utilization tracking, business reviews)Lead cross‑functional alignment to close process gaps and drive durable solutions – not just recommendationsDrive change management and enablement for new processes, tools,



and operational initiativesContinuously improve customer and internal experience by reducing friction in services engagement and deliveryQualifications8+ years of experience in Skilled Services, Operations, or related rolesStrong understanding of services business models, including utilization, revenue recognition, and margin driversProven experience in forecasting, capacity planning, and operational process improvementAdvanced analytical skills with experience building models and dashboards, using data to influence decisionsExcellent cross‑functional collaboration and stakeholder management skillsCompensationSalary Range:$110,000–$125,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications.BenefitsProfessional Development BudgetDedicated Wellness Days and Wellness WeekLifestyle Spending AccountEmployee Recognition ProgramOur comprehensive benefits encompass your health, financial well‑being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. We champion values such as transparency, curiosity, respect, and the pursuit of enjoyment.Equal OpportunityBlueCat is an Equal Prospect Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.#J-18808-Ljbffr

📌 Professional Services Operations Manager (Toronto) - C$110,000 - C$125,000 A Year (Winnipeg)
🏢 BlueCat
📍 Winnipeg