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Job Title:

In Field Support Consultant - Gauteng

Company:

MediCharge

Department:

In-Field Support

Revision Date:

November 2023

Position Overview:

To provide world-class in-practice support to all our VeriClaim and Bureau practices within a geographic area (Gauteng). Ensure ultimate customer satisfaction for both internal and external clients.

Reports to:

In-Field Support Team Leader

Experience:

At least 1-year VeriClaim experience.

Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

- · Based in Gauteng - Alberton (area will be discussed in the interview).
- · Reliable motor vehicle.
- · Valid driver's licence.

Essential Job Functions:

- · Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
- · Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
- · Analyse the practices to determine needs that we would be able to assist with.
- · Assist with Financial Assessment discussions.
- · Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
- · Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
- · Effective handling of any client complaints regarding the VeriClaim system.
- · Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
- · Ensure that new practices have been booked for training.
- · Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).




- · Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
- · Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
- · Assisting with system upgrade testing as required.
- · Assist the Sales Consultant with VeriClaim demonstrations as needed.
- · Maintaining a current working knowledge of all healthcare related issues and regulations.
- · Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

- · Excellent understanding and working knowledge of all functionalities on VeriClaim.
- · Effective training and facilitation techniques.
- · Effective presentation skills.
- · Effective practice management skills.
- · Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
- · Ability to demonstrate flexibility and adaptability in a constantly changing workplace. Customer-focused, with the ability to build customer relationships.
- · Effective management of stress.
- · Ability to take initiative.
- · Conflict management.
- · Ability to manage multiple tasks simultaneously.
- · Excellent time management and organisational skills.
- · Deadline focused.
- · Excellent problem-solving skills.
- · Analytical thinker.
- · Competent in Microsoft Word, Excel and PowerPoint.
- · Excellent command of spoken and written English.
- · Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfil duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

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📌 In Field Support Consultant - Gauteng (Alberton)
🏢 AllSpes (Pty
📍 Alberton