Join Manitoba Blue Cross as a Service Desk Associate in Winnipeg, MB, and be the go-to support for IT inquiries. Your role involves resolving issues efficiently while providing top-notch customer service to users.

As a Service Desk Associate, you are the first contact for IT-related queries, tracking service tickets and diagnosing both hardware and software problems. You will support remote and onsite clients, adhering to operational excellence while ensuring a smooth workflow in a hybrid setting.

Key Responsibilities: • Provide timely support for internal and external clients • Process requests following predefined procedures • Escalate issues as needed to appropriate service providers • Ensure adherence to ticket management policies • Document all service interactions and resolutions

Requirements: • Completion of a University degree or College diploma • Minimum 2 years experience in a similar role • In-depth knowledge of MS software and PC support • Strong organizational and time management skills • Ability to handle multiple tasks with a skilled demeanor

Elevate your career in IT support at Manitoba Blue Cross as a Service Desk Associate. #J-18808-Ljbffr

📌 Service Desk Associate for Manitoba Blue Cross (Winnipeg)
🏢 Blue Cross
📍 Winnipeg