At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life"s beautiful moments. We are connected through our shared values - dedicated, cutting-edge, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at

Job Summary

Responsible for providing optimal customer experience for all communication channels (phone, fax, chat and correspondence)



from internal and external customers; including but not limited to; customer and Sales Representative inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating account information, and follow-up to exceed customer needs and expectations. Supports team concepts, the goals and objectives of the department.

- The candidate must be within commuting distance to our Richmond Hill office (up to 50 km from the office).
- The candidate must be Fully bilingual (English / French)

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📌 Bilingual (English / French) Customer Service & Support Specialist I (Richmond Hill)
🏢 CooperVision
📍 Richmond Hill