ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of cutting‑edge direct‑drive generator technologies, rigorous adherence to quality standards, and the establishment of long‑term service contracts. We have become a global reference for reliability and performance. With a product range spanning from 2 MW to 7 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a promising future. To date, we have successfully installed over 32,500 wind turbines worldwide, generating a total capacity of 61 GW.With its North American headquarters located in Montreal, Quebec, service centers spanning from coast to coast, along with a certified warehouse and training center in Boucherville, Quebec, ENERCON holds a significant position in the Canadian market since its inception in 2001. The company currently represents more than 2,700 MW of installed capacity across eight provinces and territories in Canada.ENERCON is seeking aLevel 1 Technical Support Specialistto join its specialized team dedicated to supporting local teams across Canada. The incumbent plays a key role in providing remote technical assistance, wind farm monitoring, fault analysis, and coordination with higher‑level support teams.As a Level 1 Technical Support Specialist, you will serve as the primary technical point of contact for field teams, site managers, after‑sales service, and internal departments. You will directly contribute to the availability, reliability, and performance of ENERCON wind turbines while ensuring compliance with the company’s quality and safety standards.Key ResponsibilitiesAct as the primary point of contact for technical inquiries from field technicians, site managers, after‑sales service, and internal departmentsProvide first‑level technical support, including fault analysis, assistance with software updates, and troubleshooting supportEscalate complex issues to Level 2 Technical Support or to engineering teams in Germany,



as requiredAnalyze recurring technical issues and support the implementation of corrective and preventive measuresSupport field teams through remote monitoring of wind farms across Canada and perform remote turbine restarts to maximize availabilityCollaborate with Level 2 Support to develop, improve, and communicate technical instructions and proceduresEnsure clear and proactive communication to provide technicians with accurate and up‑to‑date work instructionsInvestigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departmentsParticipate in weekend on‑call rotations as part of remote support operationsAct as the designated resource for confined space permits and ensure field teams leave facilities safely at the end of each workdayAdditional ResponsibilitiesSupport Level 2 Technical Support by creating and updating lockout/tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting key technical data to monitor and visualize performance improvementsConduct periodic site visits to maintain technical expertise and provide on‑site support and training to maintenance teamsPerform any other related duties as requiredQualificationsDiploma or degree in Electrical or Electromechanical Engineering, wind turbine maintenance certification, or recognized equivalent experienceJourneyperson status in a relevant trade (an asset)Minimum of five (5) years of experience in wind turbine maintenance or electrical/mechanical diagnostics, preferably on ENERCON wind turbinesExcellent communication skillsFluency in French, both spoken and written, required as the normal and customary working language in Québec. Good working knowledge of English,



both spoken and written, required due to regular interactions with teams, clients, and suppliers located outside Québec, collaboration with international technical teams, and the daily use of documentation, systems, and technical tools primarily available in English.Practical knowledge of ENERCON wind turbine operation and maintenanceStrong commitment to occupational health and safety and associated protocolsWorking knowledge of MS Office, SCADA, SAP, and other relevant software (an asset)Valid driver’s licence with a clean driving recordWhy Join ENERCONAt ENERCON, you will make a meaningful contribution to the energy transition while building your career with a global leader in the wind energy industry. We offer a stimulating work environment where safety, collaboration, continuous learning, and professional development are at the heart of our commitment.What We OfferA dynamic and collaborative work setting – Join a proactive and engaged team that values teamwork, innovation, and knowledge sharing.A future‑focused career in renewable energy – Grow your career in a fast‑growing industry, with career development opportunities across Canada and internationally.Competitive compensation and comprehensive benefits – Hourly salary ranging from $24.00 to $34.00, based on experience, along with a benefits program designed to support your overall well‑being.Flexible group insurance coverage – Benefit from a flexible group insurance program that can be tailored to your individual needs.A better work‑life balance – Enjoy 3 to 4 weeks of vacation, depending on experience, as well as 5 paid personal days per year.A contributory retirement program – Plan for your future with confidence through ENERCON’s group RRSP and employer contributions.Ongoing training and career development opportunities – Access continuous training at the ENERCON training centre, including GWO Basic Safety Training (BST) upon hire, to support a safe integration into wind operations and the long‑term development of your technical skills.#J-18808-Ljbffr

📌 Service Operator, Technical Support - $24 - $34 An Hour (Winnipeg)
🏢 ENERCON
📍 Winnipeg