Location: Onsite – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM – 5:00 PM
Language Requirement: English

Role Overview

We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.

Key Responsibilities

Client Engagement & Solutioning

- Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
- Prepare and deliver product presentations, demos, and tailored proposals
- Respond to customer inquiries with accurate and timely information
- Work with technical teams to ensure solution feasibility and customization

Customer Success & Service Delivery

- Act as the first point of contact for customer inquiries, service requests, and issue resolution
- Manage onboarding of new customers and coordinate with internal teams
- Track accounts, monitor service requests, and ensure SLA compliance




- Handle escalations professionally to ensure timely resolution and satisfaction
- Gather and share customer feedback to enhance service quality and offerings

Market & Product Knowledge

- Maintain up-to-date knowledge of telecom products, technologies, and market trends
- Provide insights on customer needs and competitive positioning to internal teams

Qualifications & Skills

- Minimum 2 years of experience in a call center or sales environment within IT or Telecom
- Experience with ticketing tools and CRM systems
- Proven experience in cold calling, upselling, and cross-selling
- Strong verbal and written communication and presentation skills
- Ability to explain technical solutions to non-technical clients
- Strong customer handling and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to multitask, prioritize, and manage time in a rapid-paced environment
- Punctual and able to work onsite full-time (9 AM – 5 PM)

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📌 Sales / Customer Support Executive (Markham)
🏢 Pathway Communications
📍 Markham