Elevate your career with MNP as a Client Account Manager, focusing on enhancing client success and delivering exceptional managed services. This role emphasizes relationship-building and strategic advisory to exceed client expectations.

As a pivotal member of MNP's Managed Services Practice, you'll engage with clients to develop lasting relationships and understand their strategic objectives. You'll ensure the delivery of high-quality services by monitoring performance and facilitating collaboration with technical teams. Your proactive approach will identify areas for improvement, driving client satisfaction and growth.

Key Responsibilities: • Serve as primary contact for clients,



ensuring effective communication • Conduct regular business reviews to assess performance and needs • Monitor SLA and KPI adherence for service delivery • Develop account plans detailing goals and opportunities • Advocate for clients to facilitate service and process improvements

Requirements: • Over 5 years in Account Management or Customer Success roles • Experience with Executive Business Reviews and account planning • Managed Services or IT service delivery expertise required • Robust understanding of IT infrastructure and cybersecurity • Excellent interpersonal and communication skills

Your expertise in client management and strategic thinking will be key to leading client success at MNP. #J-18808-Ljbffr

📌 Client Account Manager at MNP (Winnipeg)
🏢 MNP
📍 Winnipeg