Become a vital part of CrowdStrike as a Customer Success Manager specializing in the Falcon Shield platform. You'll ensure customers achieve maximum value from their investment, working remotely.

In this role, you will leverage at least 8 years of experience in customer success and cybersecurity to manage onboarding and strategic relationships. Your responsibilities will include promoting product features, driving adoption, and acting as a trusted advisor. Solid customer service and technical problem-solving skills in SaaS security are essential as you guide customers to improve their security posture and reduce risks.

Key Responsibilities:



• Lead customer onboarding and training for Falcon Shield • Foster strong relationships to ensure product adoption • Understand customer use cases for effective engagement • Promote new features and demonstrate product value • Serve as the primary contact and security advisor

Requirements: • Bachelor's degree or equivalent experience • 8+ years in a CSM role within cybersecurity • Knowledge of SaaS Security Posture Management • Excellent customer service and technical credibility • Proven problem-solving capabilities with a collaborative attitude

Drive value and retention for CrowdStrike customers through expert guidance and support with the Falcon Shield platform. #J-18808-Ljbffr

📌 Customer Success Manager for Falcon Shield (Winnipeg)
🏢 Socket.dev
📍 Winnipeg