Join Haventree Bank as a Customer Support Specialist dedicated to enhancing client experiences in financial services. Deliver exceptional banking support and foster lasting relationships.
This pivotal role reports to the Senior Manager, Client Experience and demands robust client service and operational efficiency. You will assist clients with various banking needs, providing timely responses and solutions while maintaining regulatory compliance. Building rapport through a personalized approach is key to your success and the bank's commitment to innovation.
Key Responsibilities:
• Manage client inquiries across multiple communication channels
• Resolve issues related to online banking and transactions




• Educate clients on banking products and services
• Maintain accurate client records in CRM systems
• Adhere to compliance and security protocols
Requirements:
• College diploma or equivalent
• 1-2 years in banking or financial services
• Familiarity with digital tools and communication platforms
• Advanced verbal and written communication skills
• Bilingual in French is an asset
Support Haventree Bank’s mission by providing outstanding client service and operational excellence.
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📌 Customer Support Specialist Haventree Bank (Calgary)
🏢 Haventree Bank
📍 Calgary