Lead the customer service function for Sandvik Mining as a Customer Services Manager in Parts & Services, located in Lively, ON. Focus on improving service delivery and customer satisfaction across Canada.

In this pivotal role, you will manage a talented team and streamline service operations. Your responsibilities include overseeing customer service KPIs, handling critical escalations, and coordinating effective order fulfilment strategies. Foster a customer-centric environment while driving continuous improvement initiatives.

Key Responsibilities: • Oversee Canadian Customer Support Centre operations • Manage critical escalation and service recovery issues • Develop and implement customer service KPI's • Lead order fulfilment management initiatives • Partner with logistics for product movement efficiency

Requirements: • At least 5 years customer service leadership • Experience with supply chain and order fulfilment processes • Robust communication skills for customer interactions • Continuous improvement and operational excellence background • Preferred education in business or related fields

Be a part of Sandvik Mining and transform customer service operations in Lively, ON. #J-18808-Ljbffr

📌 Lead Customer Services Manager at Sandvik (Greater Sudbury)
🏢 Sandvik
📍 Greater Sudbury