Must Haves

- A Degree or Diploma in Business Administration, Engineering, Information Technology or a related field.
- 10+ years of experience in business analysis or a related role
- Experience on a product team that uses user stories, backlog management and sprints
- Solid technical acumen with the ability to understand system architecture, APIs, data, data integrations etc.
- Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software
- Experience with JavaScript and Python
- Experience with cloud web-based applications
- Excellent communication skills with the ability to effectively collaborate with cross functional teams and communicate complex concepts to non-technical stakeholders
- Adaptability and resilience to respond to evolving priorities and timelines
- Experience in both agile and waterfall delivery methodologies; with strong aptitude in sprints and ceremonies (i.e. standup, sprint planning, retrospectives)
- Establishing strong business and technical relationships to facilitate trust and collaboration across team members and partners
- Experience across large scale project implementation; in-house legacy applications, introduction of new technology etc.
- Experience with Azure DevOps

Nice to Haves

- Experience in the electrical utility industry
- Proven track record of leading successful projects from inception to implementation, delivering measurable business value.
- Experience and knowledge of change management principles and methodologies to ensure stakeholder buy-in
- Experience managing multiple cross-functional projects to implement new and complex business lines
- Experience in leading analysis and design across end-to-end system implementations
- Experience working on a Product Team as a functional analyst post implementation
- Experience taking the lead to gather requirements, facilitate delivery,



and mentor other team members on the Product Team for the lifecycle of the system

Accountabilities

- Lead stakeholder workshops to gather, document and validate business requirements and define ESS functionality scope
- Translate business need into clear and actionable functional requirements; acting as the functional liaison between business and technical team members; as well as vendor
- Manage epics, user stories, tasks and backlog as required, supporting SCRUM and Project Management with delivery
- Establish end-to-end process diagrams; outlining as-is and defining to-be to support the design and delivery of the ESS solution
- Identification of gaps, or opportunities for enhancements or efficiencies across product delivery
- Work with cross-functional teams; supporting and contributing to Quality Assurance, Technical Teams, Change Management etc.
- Support and validate vendor design documents, ensuring consistency and completeness across business requirements
- Support SIT/UAT testing, issue triage and root cause analysis during design / implementation
- Maintain comprehensive documentation across business requirements, functional specifications, traceability and change
- Lead solution validation sessions with key stakeholders; ensuring delivered functionality meets business need
- Analyze and report on data to identify metrics, KPIs and business insights across design and delivery
- Facilitate consensus across business requirements, priorities and decisions
- Provide expertise and guidance on industry best practices, regulatory requirements, and emerging technologies in the electrical utility sector.
- Support cross-functional organizational activities; training, communications
- Support the delivery of operational readiness and cutover planning
- Continue to support the ongoing design and development of the ESS product; ensuring the solution aligns with the evolving needs of the business and market.

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📌 Senior Functional Analyst (Calgary)
🏢 Johnson Service Group
📍 Calgary