Enhance IT operations with FYihealth group as a Bilingual Analyst for the IT Service Desk. Utilize your bilingual skills and IT knowledge to resolve diverse challenges in a supportive environment.

As a vital team member based in Calgary or Vancouver, you'll provide first-level technical assistance to business units like FYidoctors and BonLook. Drawing on your 1-2 years of IT experience, you'll triage requests and promote First Call Resolution. Your contributions will ensure efficient operations and a positive work culture.

Key Responsibilities: • Act as the first contact for IT-related inquiries • Manage IT requests through phone, email, and online forms • Triage and identify technical issues for users • Document incidents in the Service Desk Plus system • Facilitate timely resolution or escalation of issues

Requirements: • Fluent in English and French • 1-2 years in an IT department • Familiarity with IT service management tools • Intermediate knowledge of Windows, Office 365, etc. • Robust communication and problem-solving abilities

Elevate your IT career by joining a people-first culture at FYihealth group. #J-18808-Ljbffr

📌 IT Service Desk Bilingual Analyst (Winnipeg)
🏢 FYidoctors
📍 Winnipeg