Become a vital part of GDI Ainsworth's team as a Customer Experience Representative. Provide exceptional service to clients through efficient communication via phone and email.
In this role, your main focus will be quality customer interactions and problem-solving. The ideal candidate will leverage active listening, provide detailed solutions, and manage client requests effectively, contributing to overall service excellence.
Key Responsibilities:
• Manage client inquiries via calls and emails
• Offer effective responses and empathetic support
• Confirm and clarify information with clients seamlessly
• Gain expertise in Remote Building Automation Alarms
• Handle and track work order requests proficiently
Requirements:
• 1-3 years of customer service/support experience preferred
• Graduate from college/university or equivalent experience
• HVAC/Building Automation background is advantageous
• Excellent verbal and written communication skills
• Availability for a mandatory two-week training program
Support GDI Ainsworth’s commitment to customer excellence with your skills!
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📌 GDI Ainsworth Customer Experience Representative (Edmonton)
🏢 Ainsworth
📍 Edmonton