Lead the Customer Service team at ROCKWOOL's Milton Office as a Supervisor. Engage with team members, uphold service excellence, and foster a supportive work culture in this fully onsite role.

Reporting to the Customer Service Manager, this position oversees a team of Customer Service Representatives. With 2-5 years of supervisory experience, you'll drive daily operations, manage escalations, and implement process improvements. Your leadership will ensure high service levels while mentoring team performance.

Key Responsibilities: • Oversee frontline team performance and workflow • Handle customer escalations and complex issues • Train and onboard new Customer Service Representatives • Monitor service metrics and enforce service standards • Collaborate with Sales and Logistics teams for seamless service

Requirements: • 2-5 years of customer service supervisory experience • Solid analytical and problem-solving skills • Proficiency with SAP and order processing tools • Excellent communication and interpersonal abilities • Customer-focused mindset with commitment to service excellence

Elevate customer service standards and make an impactful difference at ROCKWOOL's Milton office. #J-18808-Ljbffr

📌 Customer Service Supervisor in Milton (Winnipeg)
🏢 ROCKWOOL International A/S
📍 Winnipeg