Elevate guest satisfaction as a full-time Guest Experience Supervisor at Thermea Spa Village Whitby, Ontario. Lead a dedicated team and ensure an unforgettable spa experience for all visitors.

In this pivotal role, you will report to the Guest Experience Manager, overseeing operations and the customer service teams. Your focus will be on providing impeccable guest experiences while managing administrative tasks. Harness your leadership skills and passion for wellness to cultivate a peaceful atmosphere for guests and artisans alike.

Key Responsibilities: • Supervise daily operations and team development • Ensure impeccable guest experiences aligned with brand standards • Resolve guest complaints with satisfaction in mind • Assist in developing new and improving existing procedures • Participate in employee recruitment and training

Requirements: • College degree in tourism or hospitality is a plus • Three years of customer service experience • One year of team leadership experience • Problem-solving and multitasking abilities • Valuable physical condition for year-round outdoor work

Become the heartbeat of Thermea Spa Village and enrich our guests' wellness journey. #J-18808-Ljbffr

📌 Guest Experience Supervisor at Thermea Spa (Winnipeg)
🏢 Nordik
📍 Winnipeg