Join Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist, focusing on collections and delinquency resolution in a hybrid environment. Lead customer interactions with a dedicated, service-oriented approach.
This senior position is based in Markham, Ontario, requiring you to resolve high-risk accounts and foster customer relationships. You'll handle both incoming and outgoing communications, ensuring timely resolutions to minimize financial losses. This role demands responsiveness and problem-solving expertise.
Key Responsibilities:
• Handle complex accounts, including bankruptcies and fraud
• Negotiate and arrange payment solutions with customers
• Document all collection activities accurately




• Use analysis to manage risks effectively
• Collaborate with various departments to resolve issues
Requirements:
• Bilingual in English and French required
• At least 3 years of experience in automotive finance
• Strong negotiation and decision-making skills
• Excellent organizational and detail-oriented mindset
• Familiarity with CRM systems and Microsoft Office
Elevate your career in a supportive workplace focused on customer success and teamwork at Toyota Financial Services.
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📌 Toyota Collections Specialist: Bilingual Senior Role (Markham)
🏢 TCR Toyota Credit Canada, Inc.
📍 Markham