OverviewJob Title: Business Applications & Systems ManagerDepartment: OperationsReports To: Information Systems DirectorStatus: Full-Time, ExemptLocation: Hybrid - In-office/Remote from Burlington, ON, Canada or Byron Center, MI, USASalary Level: JUSD: $88,000 - $93,451.90CAD: $89,751 - $95,211Last Updated: February 16, 2025PurposeThe Business Applications & Systems Manager is a global role responsible for the configuration, management, and optimization of World Renew’s core IT platforms, including Microsoft 365, Salesforce, Sage Intacct, CommCare, Nexonia, and Dayforce, across a multi-site humanitarian organization. This role ensures secure, reliable, and compliant operations for both North American headquarters and international field offices. The Business Applications & Systems Manager provides technical support, training, and troubleshooting to users worldwide, supports digital transformation initiatives, safeguards sensitive data, and ensures business continuity in diverse operational environments.We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.Essential Duties And ResponsibilitiesSalesforce & other systems administrationManage user accounts, roles, profiles, and permissionsCustomize objects, fields, workflows, and reportsMaintain data integrity and perform regular auditsAnalyze business requirements and translate them into Salesforce configurationsAdminister and/or support CommCare, Sage Intacct, Nexonia, Dayforce and other World Renew platforms, ensuring seamless integration and user supportMicrosoft 365 AdministrationManage user provisioning, licensing, and access controlsAdminister Exchange Online, SharePoint, Teams, and OneDriveImplement security policies including MFA, DLP, and conditional accessConduct audits and ensure compliance with organizational standardsProjects & CollaborationLead digital transformation initiatives, including migration, integration,



and adoption of new technologiesPartner with program and operations teams to understand technology needsSupport governance of systems roadmap and best practicesDesign and test disaster recovery and business continuity plans for global operationsSecurity & ComplianceImplement and support compliance controls and data protection policiesMaintain awareness of systems trust and release updatesEnsure compliance with North American and international data privacy regulationsDevelop safeguarding protocols for sensitive beneficiary and organizational dataCross-Platform DutiesTroubleshoot integration and synchronization issues between systemsAutomate workflows using Power Automate and Salesforce FlowDocument processes and maintain system configuration recordsDevelop dashboards and track system adoption metricsLead system upgrades and release management initiativesUser Support & TrainingProvide day-to-day support for systems users worldwideBuild and maintain a global IT knowledge base and training resourcesTroubleshoot technical issues and escalate as neededTrain current users and create guides, documentation, and knowledge contentAdditional ResponsibilitiesPerform other duties as assignedSupervisory ResponsibilitiesThis position may supervise select staff, consultants, interns, or volunteers on specific projects as needed.Knowledge, Skills, Abilities RequiredAble to respect and support the mission, vision and values of World RenewDemonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His KingdomFamiliarity with the Reformed faith and tradition as practiced by the CRCNADemonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equityCommitted to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structureExpertise in Microsoft 365, Salesforce, and other core IT systemsKnowledge of IT security, compliance, and data protection best practicesAbility to troubleshoot, document,



and train users in remote and low-connectivity environmentsStrong organizational, time management, and problem-solving skillsAbility to handle sensitive information with discretion and confidentialityPreferred CertificationsSalesforce Administrator Certification (preferred)Additional IT certifications (e.G., Microsoft, CompTIA, ITIL) preferredEducation & ExperienceBachelor’s degree in computer science, Information Technology, or related field requiredMinimum of 5 years of hands-on systems administration experience in a global, multi-site organizationDirect experience supporting Microsoft 365, Salesforce, and ideally Sage Intacct, CommCare, Nexonia, and DayforceExperience providing support to remote teams in low-connectivity environmentsLanguage SkillsFluency in English with strong verbal and written communication skillsAbility to explain IT concepts clearly to non-technical staffPhysical Demands & Work EnvironmentPrimarily computer-based work; sitting for extended periodsMinor walking and standingNo significant exposure to adverse environmental conditionsTravel Requirements:North America: Up to 20 days/yearInternational: Up to 4 weeks/year, including remote and challenging field locationsReasonable accommodation will be made for individuals with disabilitiesWorld Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD March 3, 2026 for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basisPlease be advised that while this role is advertised in both Canada and the United States, it represents a single position. Only one (1) candidate will be selected for hire, with the final work location to be determined based on the successful candidate’s residence and organizational requirements.#J-18808-Ljbffr

📌 Business Applications & System Manager - $88,000 - $95,211 A Year (Toronto)
🏢 World Renew
📍 Toronto