Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Overview of Role As the Global Prospect to Cash Innovation team focuses on Customer 360 Insights, you will play a critical role in enabling Sales teams with actionable insights across the full customer lifecycle—from additional integrated contact data through post‑sales engagement. You will drive process and technology innovation that empowers sellers to better understand, engage, and grow customer relationships. Partnering closely with Sales Leadership, Marketing, Customer Success, and Post‑Sales teams, you will align processes and insights to maximize customer value, retention, and expansion. This role blends strategy, analytics, and execution to enhance how sellers leverage contact data, customer signals, and lifecycle insights to drive better outcomes.If you have experience in Sales Strategy, Revenue Operations, Customer Success Operations, or Sales Process Innovation—and enjoy working across stakeholders to transform how teams engage customers—we invite you to join our team.Responsibilities Customer 360 Insights & Innovation:Serve as a Subject Matter Expert and trusted advisor on Contact Strategy and Customer Lifecycle Insights across pre‑ and post‑sales motionsIdentify opportunities to better leverage customer and contact data to drive engagement, retention, and expansionDevelop recommendations for quick wins and long‑term transformation initiatives grounded in data, AI‑driven insights, and industry best practicesAnalyze customer lifecycle trends (lead → opportunity → customer → renewal/expansion) to identify gaps and opportunitiesDefine and track KPIs across the full Customer 360 journey,



supporting QBRs and executive reportingEvaluate seller interaction patterns with contacts and accounts to inform global standards and engagement strategiesPartner with Enablement and Change Management teams to ensure sellers are equipped to act on insights effectivelySubject Matter Expertise & Execution:Consult on and execute against the roadmap for Customer 360 insights and lifecycle optimization initiativesTranslate business needs into requirements for data, tooling, analytics & agents that enhance seller decision‑makingPartner with Business and Technology teams to design and deliver scalable solutions that unify customer data and insightsProvide visibility into risks, dependencies, and progress for key lifecycle and insights initiativesAdvocate for seller and customer needs in enterprise‑wide programs, ensuring solutions improve real‑world usability and outcomesDrive alignment between pre‑sales and post‑sales processes to ensure a seamless customer experienceBuild and maintain process maps, requirements, prototypes, standards, and frameworks that enable a unified Customer 360 view for CRM, Slack & Agentic interfacesRun pilots and experimentation with Agents to generate real‑time feedback from SellersPreferred Qualifications6+ years (Manager) of experience in Sales Operations, Revenue Operations, Customer Success Operations, or similar roles focused on process and insightsCustomer Lifecycle Expertise:Strong understanding of the full customer journey, including sales, onboarding, retention,



and expansionData & Insights Orientation:Proven ability to translate customer and contact data into actionable insights that improve seller performance and customer outcomesSales & Post‑Sales Alignment:Experience bridging Sales and Customer Success processes to create seamless handoffs and lifecycle continuityContent Creation:Proficiency in developing process documentation, lifecycle frameworks, and playbooks that drive adoption and efficiencyStakeholder Alignment:Experience working with global, cross‑functional teams and influencing senior stakeholdersAnalytical Skills:Strong ability to identify patterns in customer behavior, engagement, and lifecycle performanceProcess Optimization:Demonstrated success improving efficiency and effectiveness across customer‑facing processesProblem‑Solving:Ability to identify lifecycle gaps and implement scalable solutionsSeller Focus:Deep understanding of seller workflows and how to embed insights into their day‑to‑day activitiesPosting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and in creating a workplace that’s inclusive, free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario‑based roles, the base salary hiring range for this position is CAD 107,200 to CAD 147,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or perks, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted.#J-18808-Ljbffr

📌 Manager,o Innovation - C$107,200 - C$147,400 A Year (Toronto)
🏢 Salesforce
📍 Toronto