Experience Analyst, Business InsuranceWestland Insurance Group Ltd. is looking for an experienced Analyst to enhance the experience of employees, brokers, and clients across Westland Insurance. The role involves gathering and analyzing feedback, identifying trends, and translating insights into practical improvements across systems, processes, and service experiences.Expected Compensation: $71,200 - $89,000 based on a 37.5‑hour work week. Actual salary offered will depend on the successful candidate’s qualifications and experience.ResponsibilitiesManage and prioritize employee‑submitted ideas and improvement opportunities by assessing business needs, feasibility, business impact, urgency, and organizational priorities.Partner with employees, brokers, and business leaders to gather and analyze feedback through workshops, usability testing, stakeholder discussions, branch visits, and job shadowing to identify trends, pain points, and improvement opportunities.Attend regional leadership meetings and collaborate with Director and VP‑level stakeholders to better understand operational challenges, employee experiences, and strategic goals.Investigate workflows, systems, and recurring operational issues to identify root causes and develop opportunity statements, actionable recommendations, and functional requirements.Collaborate with teams across Marketing, Sales, IT, Compliance, Learning & Development, and insurance business lines to design and implement process and system improvements.Lead and support process optimization and business enablement initiatives, including project coordination,



implementation planning, stakeholder readiness, training support, and adoption of current tools and technologies.Stay informed on emerging technologies and industry trends, including AI, machine learning, and data analytics, to identify opportunities for innovation and efficiency.Track satisfaction metrics, evaluate the effectiveness of implemented solutions, gather post‑launch feedback, and drive continuous improvement across employee, broker, and client experiences.Contribute to a culture of innovation, collaboration, continuous learning, and operational excellence across the organization.QualificationsMinimum 3 years of experience in the Commercial Insurance industry.Certificate in Business, Marketing/Design, Information Technology, Insurance, or equivalent experience, with experience using insurance technologies such as Acturis BMS, CRM systems, or related platforms.Strong analytical and critical thinking skills with the ability to transform feedback and data into actionable insights and recommendations.Excellent communication skills and attention to detail, with the ability to work independently and collaborate effectively across cross‑functional teams.Experience supporting business enablement,



workflow optimization, technology integration initiatives, and business requirements gathering.Experience facilitating workshops, conducting user research, and identifying opportunities to improve workflows and user experiences.Ability to thrive in a fast‑paced, evolving environment; familiarity with AI, machine learning, business analysis, or project management methodologies is considered an asset.BenefitsAn open, flexible, and welcoming workplace.Plenty of opportunities to grow and learn.Autonomy to drive your own success.Be part of an inclusive culture alongside an extraordinarily talented community of people with a wide variety of backgrounds.A total rewards program that takes care of your financial, physical, and mental health.Flexible paid Values Days to celebrate days important to you.Paid Volunteer Days as part of Amplifying Communities.Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.If you require a disability‑related accommodation in order to participate in the recruitment process, please contact the recruitment team by email [email protected] .#J-18808-Ljbffr

📌 Experience Analyst, Business Insurance - C$71,200 - C$89,000 A Year (Winnipeg)
🏢 Westland Insurance Group
📍 Winnipeg