Marine Service Advisor is responsible for overseeing the daily operations of the service department, ensuring high customer service standards, managing the service team, and maintaining efficient workflow processes. This role is critical to delivering high-quality service, resolving customer concerns, and supporting the team in achieving performance goals. The position also includes parts and warranty administration responsibilities.Key Responsibilities
Team Management: Supervise and support service technicians and staff to ensure the timely and effective delivery of services.
Customer Relations: Manage customer inquiries, concerns, and complaints, ensuring prompt resolution and high levels of customer satisfaction.
Operational Efficiency: Oversee scheduling, inventory, and resource allocation to maintain smooth service operations.
Performance Monitoring: Track team performance metrics and implement improvements when needed.
Training & Development: Train new hires and provide ongoing development to ensure staff remain current on procedures, systems, and product knowledge.
Compliance & Safety: Ensure adherence to all company policies, safety standards,



and service procedures.
Reporting: Prepare regular reports for senior management on service performance, customer feedback, and team progress.
Parts and Warranty Administration: Manage parts ordering, tracking, inventory coordination, and warranty claim processing to ensure accuracy and efficiency.

Requirements
Proven experience in a service management or supervisory role
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work independently and manage multiple tasks simultaneously
Robust customer service orientation
Basic technical understanding of marine services and products

Preferred Skills
Previous experience in the marine industry
Knowledge of service management software and scheduling tools
Ability to analyze and improve operational processes
Experience with marine parts, service, and warranty administration

Job Type: Full time

Pay: $25.00-$30.00 per hour

Perks:
Extended health care

Work Location: In person

📌 Parts And Service Advisor Lakefield (Canada)
🏢 Townuntry Marine
📍 Canada