Job Overview
We are seeking a dynamic and friendly Front Desk Member Support Specialist to join our team! This vital role involves creating a welcoming environment for visitors and clients, managing front desk operations with efficiency, and providing exceptional customer service. The ideal candidate will be highly organized, tech-savvy, and possess excellent communication skills to handle multiple responsibilities seamlessly. Your energy and positive attitude will help foster a skilled yet approachable atmosphere that reflects our commitment to outstanding service. This position offers an exciting opportunity to develop your administrative skills in a fast-paced environment with a free membsership.

Responsibilities
Welcome members with energy, warmth, and attention—you’re the first and last
impression
Support check-ins, class bookings, and trial experiences with confidence and care
Respond to inquiries in person, via phone, texts, email and socials, maintaining a professional and upbeat tone
Keep the studio looking immaculate: clean, organized, and aligned with brand standards
Be the go-to for member questions, feedback, and support—know the product, know the peopleGreet
Handle data entry tasks with precision using Google Workspace, Canva, Mind Body




Ensure the front desk area remains tidy and well-stocked with necessary supplies
Provide excellent customer support by addressing inquiries efficiently and courteously
Assist the Studio Manager in lead follow-up, trial tracking, and member conversions
Prepare current member packs, class schedules, and retail displays
Help drive local outreach, community events, and social activations
Stay across studio KPIs and support initiatives that drive acquisition and retention
Support FS8’s presence in the local area through partnerships and proactive outreach

Skills
Strong proficiency computer skills, Google Workspace tools and Mindbody/ POS systems
Friendly, reliable, and excited by people
Detail-oriented and take pride in a clean, polished workplace
Comfortable in a fast-paced, evolving space—FS8 is growing, and you’ll grow with it
A team player who’s happy to roll up your sleeves and jump in wherever needed
Previous fitness, hospitality, or retail experience is a bonus—but not a must

Pay: $17.60-$18.00 per hour

Expected hours: 8.0 – 20.0 per week

Benefits:
Casual dress
Company events
On-site parking

Language:
English (required)

Location:
Collingwood, ON (required)

Work Location: In person

📌 Front Desk Member Support Specialist Collingwood
🏢 FS8 Collingwood
📍 Collingwood