Job description Shaw Lab Group is known for its exceptional commitment to supporting dentists with quality service and reliable communication. We are currently seeking an experienced Senior Denture Case Support Specialist to join our North York location. This role is ideal for someone with extensive experience in dentures, who excels in customer interaction, planning, and resolving concerns proactively.

Duties and responsibilities
Communicate directly with dentists regarding case details, concerns, and solutions
Provide comprehensive support and guidance to clients on denture-related inquiries
Coordinate planning and scheduling of denture cases, ensuring timely case delivery
Act as the primary contact point for customer concerns, swiftly addressing issues
Collaborate closely with technicians and department leads to manage case workflows
Document client interactions, feedback, and solutions clearly and professionally
Continuously seek prospects to enhance client satisfaction and efficiency

Qualifications
Minimum 5 years of experience in the dental lab or denture industry
Exceptional interpersonal, communication, and organizational skills




Extensive knowledge of denture processes and terminology
Ability to troubleshoot case issues and proactively offer solutions
Excellent proficiency in English (speaking, reading, writing)
Comfortable using computer systems for scheduling and documentation

Perks
Dental care
Extended health care
Vision care
Positive and supportive team environment
Coffee, weekly donuts, arcade, and social events
Convenient location, 15-minute walk from Subway; onsite parking

Job type
Full time, Monday to Friday, 8-hour shifts
This role is for a vacant position.
Artificial Intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.

Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care

Work Location: In person

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:
Company events
Dental care
Extended health care
In office parking
Vision care

Experience:
Denture: 5 years (required)

Work Location: In person

📌 Denture Treatment Advisor North York
🏢 Shaw Lab Group
📍 North York