About Us

We are a growing small business with both an online store (Shopify) and an in-store retail presence. We focus on providing excellent customer service and a smooth shopping experience for our customers. As our business continues to grow, we are looking for a reliable and motivated individual to join our team in a versatile, part-time role.

This position is ideal for someone who enjoys working with customers, handling online orders, and learning the day-to-day operations of an e-commerce business.

Key Responsibilities
Respond to customer inquiries via email, phone, online channels, and in-store
Assist customers with product questions, order updates, and general support
Handle customer service issues in a qualified and friendly manner
Learn and assist with order processing, shipping, and fulfillment
Update and maintain accurate order and customer records
Assist with basic administrative and operational tasks
Support online store operations using Shopify
Help ensure inventory and stock information is kept accurate




Maintain a positive customer experience both online and in person

Requirements & Qualifications
Basic computer knowledge and comfort using technology
Proficiency with MS Office (Word, Excel, Outlook) is recommended
Strong communication and organizational skills
Ability to multitask and manage time effectively
Detail-oriented with a focus on accuracy
Ability to work independently and take initiative
Willingness to learn recent systems and processes

Preferred (Assets, Not Required)
Experience in customer service, retail, administration, or order processing
Basic knowledge of Shopify or other e-commerce platforms
Experience answering customer emails or handling online inquiries
French language skills are an asset but not required

Job Type: Part-time

Pay: $17.60 per hour

Benefits:
Casual dress
Adaptable schedule

Work Location: In person

📌 E Commerce & Customer Support Associate Part Time Etobicoke (Canada)
🏢 ATR SPORTS
📍 Canada