Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team. This individual will be responsible for providing support and training to the team in guest relations and room operations.

Responsibilities:
Greet and welcome guests as they arrive at the hotel
Check guests in and out, ensuring all necessary information is obtained and recorded accurately
Answer phone calls and respond to guest inquiries in a professional and courteous manner
Process payments and maintain accurate records of guest transactions
Ensures superior customer service levels are maintained by all Front Office team members
Provide information about hotel facilities, services, and local attractions
Handle guest complaints and resolve issues in a timely and satisfactory manner
Manage reservations and ensure accurate room assignments




Coordinate with housekeeping to ensure clean and well-maintained rooms
Train and supervise front desk staff to provide excellent customer service
Maintain a neat and organized front desk area
Other duties as required and assigned

Qualifications:
Hotel Front Office experience required
Must speak fluent English
Excellent communication and interpersonal skills
Robust customer service skills with a friendly and approachable demeanor
Strong problem-solving abilities
Ability to multitask and prioritize tasks in a fast-paced setting
Proficiency in using computer systems, including hotel management software and Microsoft Office Suite

Pay: From $20.00 per hour

Expected hours: 40.0 – 44.0 per week

Benefits:
In office parking

Work Location: In person

📌 Duty Manager St Thomas (Canada)
🏢 Holiday Inn Express and Suite - St Thomas
📍 Canada