Data Entry/Customer Service Agent (English)Job Type: Full TimeRequired Availability: Monday to Friday 7:30 am to 4:30 pm (Some Weekends)Location: 550 Berry St, Winnipeg, MBSalary: $17.00 HourlyAbout AnswerNetAnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.AnswerNet Offers Great BenefitsOngoing training and development to ensure your successVirtual paid trainingPaid time offComprehensive benefits package (medical, vision, and dental)Employee Assistance ProgramRRSP program optionsShort and Long-Term Disability optionsInternal career advancement opportunitiesResponsibilitiesThe Customer Service Agent - (Data Entry Clerk) updates and inputs information into the company/client database. The main responsibilities are data entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, deposits, and appropriately filing digital documents. You should be diligent, reliable, and pay attention to detail. Agents are required to handle calls regarding donations, doctrine,



or services for religious organizations/charities.Key Job ActivitiesSort and collate incoming and outgoing mail.Weigh mail to determine the correct postage.Time/date stamp all incoming/outgoing mail.Help customers complete change of address and mail hold forms, etc.Maintain database by entering current and updated customer and account information.Prepare source data for computer entry by compiling and sorting information.Establish entry priorities.Ensure appropriate turnaround time on all data entry.Monitor and update existing data when required.Retrieve data for team members upon request.Utilize applications effectively to process customer transactions accurately.Maintain a working knowledge of client products, services, and promotions.Complete offline donor administrative work such as responding to emails and following up with customers via phone to address missing information.Use fax and scanning machines.Client exports and deposits.Requirements And SkillsExperience with mail sorting and postage meter machines is a plus.Good computer skills.Well-organized, with sharp attention to detail.Ability to work under pressure.Strong typing skills; knowledge of the touch-typing system is strongly preferred.Good command of the English language, both oral and written, and customer service skills.High school degree or equivalent.#J-18808-Ljbffr

📌 Customer Service Agent, Winnipeg - $17 An Hour
🏢 AnswerNet
📍 Winnipeg