Job Summary

We are looking for a motivated Customer Experience Specialist to join our team. In this role, you will assist customers with product questions, orders, and general support while providing a friendly and helpful experience. You will communicate with customers through different channels, maintain accurate records, and help identify ways to improve customer satisfaction and product engagement.

Duties
Assist customers by phone, email, and chat with questions about products and orders
Help customers understand product options and find suitable products
Process and update customer information and order details accurately
Respond to customer concerns and help resolve issues in a timely manner
Maintain explicit records of customer interactions and feedback
Identify opportunities to recommend additional products when appropriate
Review customer feedback and information to help improve service
Provide qualified and friendly communication with customers




Assist customers from different backgrounds and communicate clearly when additional language support is needed

Experience
Previous experience in customer service, retail, or a related position is preferred
Strong written and verbal communication skills
Positive phone etiquette and active listening abilities
Basic computer and data-entry skills
Ability to manage multiple tasks while maintaining attention to detail
Customer-focused attitude and strong problem-solving skills
Sales or product recommendation experience is an asset
Ability to work independently and as part of a team

Join our team as a Customer Experience Specialist and help provide customers with reliable, friendly, and informative service while developing your skills in customer support and e-commerce.

Pay: $34,271.38-$81,580.42 per year

Benefits:
Employee assistance program
Life insurance

Work Location: In person

📌 Customer Experience Specialist Calgary
🏢 Lionssup
📍 Calgary