Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That’s why for over 25 years we’ve been students of this glorious Earth - formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink - unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the current world of Rocky?

The position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole recent lifestyle.

This is a seasonal position requiring a minimum availability of 15 hours per week, with a target start date in August and an expected end date of January 2027.

What you’ll be doing




Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
Encourage, support, and share knowledge with team members to cultivate team spirit
Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
Share customer feedback and observations with the Store Leader to foster continuous improvement
Address customer concerns and complaints readily and with intent
Strive to drive revenue and performance metrics including revenue, ATV, and conversion
Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Application
We are accepting applications for the Product Advisor position until suitable candidate are found.
Eligibility: Candidates must be legally authorized to work in Canada.
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📌 Product Advisor Banff August – January
🏢 Canadian Rocky Mountain Resorts
📍 Banff