Become a vital part of Crowd Strike as a Customer Success Manager specializing in the Falcon Shield platform. You'll ensure customers achieve maximum value from their investment, working remotely.

In this role, you will leverage at least 8 years of experience in customer success and cybersecurity to manage onboarding and strategic relationships. Your responsibilities will include promoting product features, driving adoption, and acting as a trusted advisor.

Strong customer service and technical problem-solving skills in SaaS security are essential as you guide customers to improve their security posture and reduce risks.

Key Responsibilities:
Lead customer onboarding and training for Falcon Shield
Foster solid relationships to ensure product adoption




Understand customer use cases for effective engagement
Promote recent features and demonstrate product value
Serve as the primary contact and security advisor

Requirements:
Bachelor's degree or equivalent experience
8+ years in a CSM role within cybersecurity
Knowledge of SaaS Security Posture Management
Excellent customer service and technical credibility
Proven problem-solving capabilities with a cooperative attitude

Drive value and retention for Crowd Strike customers through expert guidance and support with the Falcon Shield platform.
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📌 Customer Success Manager For Falcon Shield Winnipeg
🏢 Socket.dev
📍 Winnipeg