Senior Manager, ProgramsWe are looking for a Senior Manager, Programs to lead a strategic rare disease client program within Innomar Strategies, a part of Cencora. This leadership role will oversee program operations, manage client relationships, lead teams, support financial performance, and drive continuous improvement.What You Will DoLead and support strategic and tactical planning for a rare disease client program.Provide leadership to Program Managers and team members to ensure program objectives are met.Oversee operational planning, including budget, utilization, profitability, staffing, and performance tracking.Support financial management, including profit and loss responsibility, invoicing, expenses, contracting, purchasing, and vendor oversight.Prepare and review monthly billing reports for client invoicing.Manage strategic client relationships and support account management activities.Partner with senior leadership to enhance existing programs and support business growth.Present operational and performance updates to executive leadership as required.Identify opportunities for process optimization, quality improvement, and service enhancement.Support forecasting, staffing, new business development, and client service planning.Assist with proposal development, contracting, pricing, and client presentations.Monitor industry trends and relevant legislative developments impacting pharmaceutical services.Develop performance standards for Managers and measure progress against expectations.Provide coaching, performance management, annual reviews, objective setting, and development planning for direct reports.Collaborate with internal and external subject matter experts to support program success.Ensure services are delivered accurately, completely, on time,



and in alignment with quality expectations.Identify risk areas and support proactive mitigation and continuous improvement plans.Ensure all adverse events are reported to the appropriate units or departments.Complete other related duties as required.Required QualificationsUniversity degree in science, healthcare, or a related discipline, or an equivalent combination of experience and education.At least 5 years of experience in the pharmaceutical or biotech industry.At least 2 years of people management experience.At least 1–2 years of client management experience.Strong understanding of pharmaceutical services, specialty programs, or patient support operations.Experience leading teams and managing program performance.Strong business, financial, analytical, and operational management skills.Preferred QualificationsExperience with rare disease programs or specialty pharmaceutical programs.Knowledge of reimbursement, patient assistance programs, risk management programs, Health Canada requirements, post‑marketing studies, or clinical research.Experience with proposal writing, pricing, contracting, and client presentations.Bilingual French/English skills are considered an asset.Skills for SuccessStrong leadership and people management capability.Excellent client relationship management skills.Strong strategic thinking and decision‑making ability.Excellent written, verbal, and presentation skills.Strong financial acumen, including budgeting, utilization, profitability, and expense oversight.Analytical skills with the ability to interpret data, identify trends,



and support business decisions.Strong organizational skills and attention to detail.Ability to manage competing priorities and consistently meet deadlines.Excellent problem‑solving skills and a continuous improvement mindset.Ability to collaborate effectively across functions and with external partners.Strong knowledge of the pharmaceutical and biotechnology business setting.Proficiency with Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications.Language Requirement:The successful candidate may have daily contact with unilingual English‑speaking customers, patients, or cross‑functional colleagues. Solid English communication skills are required. Bilingual French/English skills are an asset.Why Apply?This is an exciting opportunity to lead a meaningful rare disease client program and contribute to services that support patients, healthcare professionals, and pharmaceutical partners. You will play a key role in program strategy, operational performance, client satisfaction, team development, and business growth.BenefitsWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including support for working families, training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more.Salary Range:$89,000 CAD – 137,060 CADEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process.Affiliated companies: Innomar Strategies#J-18808-Ljbffr

📌 Senior Manager, Programs (Quebec City) - C$89,000 - C$137,060 A Year (Winnipeg)
🏢 Innomar Strategies
📍 Winnipeg