Become a Guest Service Agent at Crescent Hotels & Resorts and help create memorable guest experiences. Engage with visitors to ensure their stay is exceptional from start to finish.
In this role, you will manage guest interactions, provide support for inquiries, and facilitate smooth hotel operations. Your communication skills will enhance guest satisfaction as you respond to requests and manage transactions. Flexibility is essential, as shifts may vary significantly.
Key Responsibilities:
• Welcome guests and assist with their inquiries upon arrival
• Process payments and confirm credit authorizations
• Attend to special requests and ensure guest satisfaction
• Promote and participate in guest service programs
• Work collaboratively with the Front Desk team
Requirements:
• At least 1 year of experience in customer service or hospitality
• Proficient in MS Office and customer relationship management software
• Ability to stand for long hours and work in shifts
• Solid organizational and detail-oriented skills
• Flexible with shift availability, including holidays
Bring your dedication to customer service and detail-oriented approach to Crescent Hotels & Resorts.
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📌 Hospitality Guest Service Agent Role (London)
🏢 The Crescent Hotels Group
📍 London