Position summaryWe are looking for a Boutique Assistant Manager at our Boutique Sherbrooke. This position is an existing vacancy. As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators, and boutique operations.A day in the life as a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:Sales and Customer ServiceAchieve with the team the daily, weekly, and monthly sales and service level targets set for the boutique; Maximize guestfrequency, sales, and acquisition of new customers in the boutique; Maximize capsule, accessories, and machines sales in the boutique; Continuously evaluate the quality of service, leveraging mystery shopper results to implement a customer service action plan.Leadership / Team ManagementSupport the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives; Recruit, hire,and motivate the team to provide exceptional customer service in keeping with our brand image; Plan, identify, communicate, and delegate appropriate responsibilities to the team, in conjunction with the Boutique Manager, to ensure smooth operations; Consistently review KPIs to identify problems, concerns, and opportunities for improvement. Support action plan creation to achieve goals.OperationsImplement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety; Monitor and manageschedules to ensure boutique operations and customer service goals are met; Understand, plan and prioritize achieving annual sales and wage cost targets aligned with the Boutique Manager; Use all operational tools to plan for and achieve excellence in staffing,



monthly reports, cash management, and inventory management; Support the stock team by performing spot checks and assisting with inventories and deliveries.What will make you successful4-5 years of High-Volume Retail Management; the luxury retailspaceis an assetDemonstrated ability to prioritize and plan multiple prioritiesStrong team-building skills with a history of effective team coaching and developmentEffective time management, communication, problem-solving, and analytical skillsPassionate about coffee and sustainabilityExperience in the food or coffee space an assetAbility to stand for an entire working day and to repeatedly lift a maximum of 23 kg.BenefitsCompetitive salary 54,000$ - 62,000$ annually + quarterly bonusComprehensive total rewards advantages package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)Lifestyle Spending AccountFree coffee machine & monthly Nespresso creditExclusive employee discountsExcellent training and development programsGrowth opportunitiesFree unlimited coffee during working shiftsPension plan with competitive employer contributionsNestlé Canada is an equal‑opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.Candidates will be considered as they apply.#J-18808-Ljbffr

📌 Boutique Assistant Manager - Sherbrook - C$54,000 - C$62,000 A Year (Winnipeg)
🏢 Nestlé Canada
📍 Winnipeg