Elevate client relations and operational strategies as a Senior Manager in Client Experience & Commercial Support at National Bank, focusing on the Western Canada region. Lead teams to foster a superior client-centric workplace.

Your role will shape the client experience by combining strategic oversight and team management, ensuring the fulfillment of Commercial Banking needs. Working collaboratively with regional leaders and business partners, you will drive initiatives that enhance service delivery and operational efficiency. Invest in your team's development while promoting adaptable ways of working.

Key Responsibilities:
• Develop a high-performing team of Account Representatives
• Evolve service capabilities and processes for clients
• Coach leaders on team engagement and development




• Ensure accountability for team performance metrics
• Champion creative support practices for client satisfaction

Requirements:
• Bachelor’s degree or equivalent in banking or operations
• Proven experience in managing teams and stakeholders
• Solid background in performance management and improvement
• Skilled in strategic initiative contributions
• Outstanding communication and collaborative skills

Join National Bank to lead in a role that emphasizes client commitment and operational excellence.
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📌 Senior Manager Commercial Support & Client Services Alberta (Canada)
🏢 National Bank of Canada
📍 Canada