Job Title: Customer Service Representative
Location: Halifax, NS
Pay Rate: $20.00 per hour
The Customer Service Representative will support daily customer service operations by responding to inquiries, processing information accurately, assisting with orders, and maintaining positive customer relationships.
This position requires someone who is professional, detail-oriented, and comfortable communicating with customers by phone and email in a fast-paced office workplace.
Responsibilities:
Answer customer phone calls, emails, and inquiries in a qualified manner
Provide support with orders, data entry, and customer records
Maintain accurate information in internal systems
Assist with resolving customer concerns in a professional and timely manner
Provide excellent customer service and support positive client relationships
Assist with general administrative duties and office support
Work collaboratively with team members and other departments
Follow company procedures and communication standards
Perform other related duties as assigned
Requirements:
Previous customer service, call centre, administrative, or office support experience considered an asset
Solid communication and interpersonal skills
Strong organizational skills and attention to detail
Able to multitask and manage priorities in a quick-paced environment
Proficient with Microsoft Office and general computer systems
Strong problem-solving skills
Professional, positive, and team-oriented
Reliable and dependable with strong time-management skills
Able to work independently and as part of a team